Content and Community Manager
Department: Marketing
Reports To: Director of Marketing
FLSA Status: Exempt
Last Updated: July 2025
Summary
The Content & Community Manager brings our mission to life through thoughtful storytelling and authentic connection. This role focuses on developing meaningful content that supports affiliate and hero engagement while cultivating a strong community presence across social media and affiliate platforms. They understand what resonates, how to bring ideas to life, and how to create content that supports business goals in a values-aligned way.
The ideal candidate has a strong writing background, a strategic lens on content development, and an intuitive sense for building community through digital channels.
Responsibilities
Content Strategy and Execution
- Develop and manage content across marketing channels including social, blogs, newsletters, and toolkits
- Write and edit stories, recognition features, campaign copy, and social media content
- Support affiliate storytelling by sourcing testimonials, interviews, and user-submitted content
- Collaborate with the marketing team to ensure content is aligned with campaign goals and audience needs
Community Management
- Lead strategy and content calendar for the affiliate Facebook group
- Surface themes, questions, and engagement trends to the broader team
- Support recognition, celebrations, and program engagement within the community
Social Media
- Manage the organic social calendar for the Homes for Heroes brand
- Schedule and publish content across channels
- Coordinate with internal stakeholders to reflect campaigns, events, and timely updates
Cross-Functional Collaboration
- Work closely with the Communications & Ops Manager on newsletter and internal updates
- Partner with the Graphic Designer to bring content to life visually
- Support the Product & Affiliate Strategist with content for tools and field materials
- Provide content support as needed for lifecycle or paid media campaigns
Qualifications
- Experience in content creation, editorial strategy, or community engagement
- Strong writing and editing skills, with an adaptable tone for mission-driven audiences
- Familiarity with social media platforms, scheduling tools, and group moderation best practices
- Highly organized, with strong communication and project coordination skills
- Experience in affiliate marketing, real estate, or service-oriented organizations is a plus
Benefits and Perks
- Work Remotely
- Base salary with potential performance incentives
- Autonomy to be you and do great things
- Generous PTO
- Medical, Dental, and Vision plans
- Company paid life insurance and 401K with Match
- Growth opportunities
- Positive workplace culture
- Employee tenure recognition program
Other Requirements
Location Requirements
This position is 100% remote for candidates residing in one of the following states: Arizona, Colorado, Florida, Illinois, Maryland, Michigan, Minnesota, Missouri, Nevada, North Carolina, South Dakota, South Carolina, Texas and Wisconsin.
Candidates must have access to reliable internet services with enough bandwidth to accommodate an omnichannel solution.
Schedule Requirements
This position is expected to work within core business hours and occasionally requires participation in after-hours work to meet deadlines and marketing goals.
Physical Requirements
The physical demands and environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- No special physical demands are required.
- General office environment in which this position includes periods of telephone and computer work that may require sitting for long periods of time.
How to Apply
Please complete and submit the form below.