Reports To: Vice President, Marketing
FLSA Status: Non-Exempt
General Summary
You will be the concierge helping our customers aka “Heroes” through the early stages of the home buying or selling process. We’re looking for team members with a strong work ethic, who thrive in an autonomous environment, and treat work like “their own business.”
Essential Duties and Responsibilities:
- Responsible and accountable for your production.
- Represent Homes for Heroes in a professional manner. i.e., by phone, email and text message communication.
- Ability to work in a team atmosphere and independently.
- Ability to determine the needs of our clients through effective listening and questioning skills.
- Make 150-200 outbound warm leads and cold calls (50% split) daily to identify Heroes needs and respond by providing superior service and resolution.
- Make successful connections between Heroes and Real Estate & Lending professionals to move the business forward and break records.
- Document all activity in Salesforce.
- Report on daily activity.
- Deliver an outstanding customer experience with every interaction.
- Attend regular meetings with Homes for Heroes staff to discuss results, share successes, and participate in training.
- Other core expectations as defined and requested by the Vice President of Marketing.
Knowledge, Skills, and Abilities Required:
- Must align on core values.
- Must Get it, Want it, and have the Capacity to Do it.
- Customer success focused.
- Professional assertiveness, with tact and the ability to coach for results.
- Detail Oriented.
- Energy and stamina to get the work done.
- Proven record of hustling. To hustle: having the courage, confidence, belief, and determination to go out there, put in the work, and achieve the desired level of success.
- Excellent verbal and written communication, interpersonal, and customer service skills to work effectively with vendors, customers, peers, management, and staff.
- Willing to work weekend hours (ESP: Wed – Sun) hours can be flexible depending on time zone.
Physical Requirements:
The physical demands and environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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- No special physical demands are required.
- General office environment in which this position includes periods of telephone and
computer work that may require sitting for periods of time.
Our employees can choose what works for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow employees to perform at their best ensuring a healthy work-life balance.
How to Apply:
If you love our mission and want to team up with our awesome staff, here’s what you need to do:
Apply by submitting your answer to “Why you want to work for Homes for Heroes?” and a copy of your resume, and cover letter to careers@homesforheroes.com. Your “Why” is more important than your “What.”