Starting from when I entered the mortgage industry in 1995, my way of serving clients has never changed: whether a first time home buyer or seasoned real estate investor, every client gets my full attention on every detail of their transaction from start through closing. I probe for appropriate information to insure that as a team, we are able to navigate around any pitfalls so as to avoid having surprises surface during the lending process. I believe in one-to-one relationships and open communication so that when we are done, my client walks away with a smile and as a friend.
I am very passionate about the Homes for Heroes program because I grew up hearing about family members who were true heroes and how proud I was to be related to them. My father’s cousin, was serving on a navy ship when the ship was struck by a massive Japanese air raid and rapidly sunk. He rescued many of his wounded shipmates by placing them aboard life rafts before he died of exhaustion. The Navy named a Destroyer Ship the “USS NAIFEH” in his memory. My mother’s cousin was the first American Jet Ace in history, and my daughter recently married a present hero. He was the youngest volunteer firefighter to be designated a Captain at the age of 20. He also served as an EMT Medic for the fire department and actually saved a 16 year old boy from dying last year from a car wreck! I may not ever get the chance of going down in history as a hero myself, but to have the honor of giving back to those everyday heroes who serve our country, through the “Homes for Heroes” is the most rewarding program that I can be associated with. This is my way of ‘paying it forward’ and to be a “hero for our heroes”! I have been in the real estate industry for over 25 years and have been through the highs and lows of the industry. When the interest was in the l6 – 17 % rate in the 1980’s, I talked more people out of buying a home than I did selling one because I thought it was a bad time to finance a home. Of course I had to get a second job to pay bills, but I never had to see my clients lose their home due to the creative financing and negative amortizations that were created, just so I could sell them a home! I not only try to get the best price I can for my client’s home, but with the Homes for Heroes program, I can help them with even more savings after the home is ratified!
I have been working in real estate for over 4 year. I have over 25 years of experience of owning and operating my own business which has taught me what exception first class customer service is all about. I am excited about real estate and am dedicated to giving all of my clients’ top priority. I am truly excited to be involved with the Homes for Heroes Program. I have been working with the heroes in our community for over two years and am thrilled to be able have been able to help these heroes buy and sell their homes. Having recently retired after 23 years as a volunteer fire fighter, I understand the need and importance of this program. It truly is my way of saying thank to our Heroes for the jobs that they do day in and day out.
At the Shields Team, we recognize dedication to helping others, hard work, and sacrifice in our own business, and have great admiration for others in our community who have the same values. Because we believe service deserves reward, The Shields Team has partnered with the nationally acclaimed “Homes for Heroes” organization, benefiting our community heroes as they buy, rent, sell, or refinance a home. Homes for Heroes is an organization founded to provide discounts for Firefighters, EMT, Military, Peace/Police Officers, Teachers, and Healthcare Workers. Our community heroes give tirelessly to serve our families and communities, and we are honored to be a part of this great organization that allows our industry to give back to so many who give so much. A sincere thank you to all who serve!
Traci Roberts is a REALTOR® and a native to Tucson, Arizona. During the last ten years Traci has been recognized as a leader in her community, won several awards and was nominated “Northwest Tucson’s Best Realtor in 2012”. Since 2004, she has continually been in the top 5% of her Market Center, specializing in helping Buyers, Sellers and Investors achieve their dreams through Real Estate. Trust – Integrity – Commitment – Gratitude Founded on the belief these 4 principles are the cornerstones to creating lifelong relationships, cultivating… RESULTS that will MOVE you! The Roberts Team is excited to have the opportunity to give back to Heroes in our community.
Having come from a family of “Heroes”, my personal and business values are deeply rooted in “giving back”. When I was approached about becoming a “Homes for Heroes” Affiliated Broker Realtor, I immediately felt “called” to serve. Their commitment to serving those who serve us every day aligned perfectly with my own values. I love the world of real estate; I am licensed in two states, and have a background in mortgage banking. For me, the value is in the relationships made while helping others buy or sell their homes. I can’t think of a better way to say “Thank You”, for the sacrifices made each day by our Heroes’ and their families.
I am originally from Venezuela and have been in the U.S. since 1995. I’ve been a Realtor for 5 years, first in Florida and now in the amazing city of Austin. I have been blessed with amazing friends and family and I love to give back to this great country that opened its doors to me and my family. It feels great for me to recognize the amazing job our heroes do for all of us to keep us safe, healthy and educated. I am also blessed to be part of this amazing organization that continues to provide benefits to people like you that sacrifice so much for us every day – by helping you and your family to establish your new home. Thank you for all you do and I look forward to working on your behalf.
Alicia has been in the financial industry since 1998. She entered the mortgage industry in 2004 as an assistant in the mortgage department of a new home builder. She quickly went out on her own to become a top producing mortgage consultant. Alicia has helped hundreds of people with their home financing needs. She specializes in all clients ranging from a first time home buyer to a savvy investor. Alicia continues to build her business through past client referrals, repeat clients, realtors and home builders. Alicia’s attention to detail, industry knowledge and customer service skills set her apart from the rest. Alicia is a native Iowan who has lived in Colorado since 2003. She lives in Westminster with her husband, 2 small children and 2 dogs who keep her very busy. They all love to be outside whether they are playing in the backyard or rock climbing in the mountains. In any additional free time, Alicia also teaches Pure Barre which helps her to have the energy to keep up with her busy kids.
Dennis graduated from Pensacola Christian College in 1996 with a Bachelor of Arts degree in Youth Ministry. He spent years as a youth communicator speaking at camps and conferences sharing the gospel of Jesus Christ with teens and college students in the US, Mexico, and Canada. In July of 2002 he felt a calling in a different direction. He came off of the traveling circuit in July of 2002 and became a mortgage loan originator. After just a year in the business he was asked to manage his own team, and within another year was asked to open a branch of his own for a new and upcoming company in the industry. Dennis soon began to manage two branches of the company until starting his own brand in 2005. Phillips Mortgage Planning was a full service lender that specialized in helping folk with so much more than just great rates and closing cost. Dennis and his staff helped people through the process in a way that no other lender at that time was doing. Dennis consolidated PMP with Wells Fargo Home Mortgage in December of 2009 during the mortgage meltdown. Wells Fargo saw Dennis’ ability to lead people, and attract solid originators as he built two strong offices for WF in Middle Tennessee during 2010. In 2010 he fulfilled his contract with Wells Fargo and continues his business today with iServe Residential Lending. ISRL is a national lender where Dennis is the National Sales Coach and Eastern Regional Manager. Dennis Phillips has been an industry Coach now for 7 years. He has a passion for helping others succeed in their industry. Dennis says, “Our team is committed to helping you find the right mortgage product for your needs. We understand that every borrower is different, and we offer a variety of products to meet your individual requirements. We make the process of securing a mortgage simple and straightforward by offering you the latest in financial tools that enable you to make sound financial choices. I have completed the task of becoming a Certified Mortgage Planner. I have done so to help my clients handle, in most cases, their largest financial investment. We will manage your mortgage for as long as you are invested in the property.
This is about more than real estate. It is about your life and your dreams! My Dream has always been to help people and my career as a realtor has afforded me that opportunity. I am very excited to join the Homes for Heroes program. Giving back to the local heroes is a thank you for making our community a better place to live. Whether you are buying, selling or being transferred here, my priority is your need! I strive to build a relationship built on respect by not only listening, but hearing your desires and concerns. Together, we will find a solution that is tailored to you. My business is built on the principles of building quality relationships and providing professional service. I appreciate the opportunity to earn your business!